RETURNS & REFUNDS

In case you wish to return one or more items you have received please be aware that you need to inform us within 14 days of the receipt of the goods. 

To contact us you can write an email to info@walkingjack.com with your order number, the items you wish to return and the reason why you wish to return them. Please note that for hygiene reasons underwear that have been worn cannot be returned.

After receiving our confirmation you will be asked to return the items by registered post to the following address:

Walking Jack
Kountouriotou 29
55132 - Kalamaria
Thessaloniki
Greece

As soon as we receive the products we can either issue a full refund or replace your items. Please be aware that you may need to cover the cost of sending the items back to us and the cost of sending you the replacement. Please be aware that you are responsible for the items until they get back to us. Please make sure they are packaged properly so they won’t get damaged on the way. Please make sure you keep the tracking number until we received the items. You may want to add an insurance to the items you sent back to us in case they get lost.

If you have questions or need any clarification please get in touch with us by email or telephone.

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